This Privacy Notice is signed in Mérida Yucatán by Mr. Fernando Enrique Valencia Cetina (hereinafter "DIVING YUCATÁN"), who is a representative of the company whose trade name is "DIVING YUCATÁN", with address at: Calle 61 #217, Fract. Francisco de Montejo, in the city of Mérida, Yucatán, in compliance with the Federal Law on Protection of Personal Data Held by Private Parties and presents himself as responsible for the processing of the personal data that you provide.

Your personal data will be duly protected through technological, physical and administrative security measures, preventing their improper use or disclosure.

The personal data that you have provided us directly or through electronic means have been collected and will be treated, under the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility, in accordance with the provisions of the Law


For what purpose we collect and use your personal data?

The information you provide us is used by our team of Sales advisors, who work to answer your questions and make quotes based on your information requirements. Additionally, your personal data may be used for the following purposes:

  • Follow up on requests for information about the services and/or products that our company offers through our website or other means.
  • Make quotes and send you work proposals based on the information you provide us through the forms on the website.
  • Give urgent or important notices on any topic related to our website, services and/or products contracted with our company
  • Provide information about the current state of our company.
  • Perform the services and/or deliver the products that you contract with our company.
  • Inform about changes and new products and/or services that are related to the one(s) contracted or acquired by the client.
  • To comply with obligations to our customers.
  • Evaluate the quality of the service, and carry out internal studies on consumption habits.
  • Sending promotions by email in different periods.

Your Personal Data will be kept in our records for 5 years from the date you provided it to us, after which we will proceed to delete your information if no commercial transaction or employment relationship is reached.


What personal data do we collect and from where?

For the purposes indicated in this privacy notice, we may collect your personal data in different ways: when you provide it to us directly, when you visit our website or use our online services, and when we obtain information through other sources than are permitted by law.


Use of cookies and Data Analysis applications.

Cookies are text files that are automatically downloaded and stored on the hard drive of the user's computer equipment when browsing a specific Internet page, which allow the Internet server to remember some information about this user, including their preferences for the visualization of the pages in that server, name and password.

For its part, the Data Analysis Applications can be used to monitor the behavior of a visitor, such as storing information about the user's IP address, duration of interaction time on said page and the type of browser used, among others.

We inform you that we use cookies and Data Analysis Applications to obtain the following information related to the technology you use to navigate our website and maintain constant improvement for a better user experience: IP Address, Internet Browser, Operating System, Country of Origin, Website of Origin.

You can learn how to disable Cookies and improve your privacy by reviewing the documentation for your browser, operating system and/or computer equipment, likewise you will find relevant information in the PDF document found at the end of this Privacy notice.


Personal data we collect online

On our website you will find a contact form with the following fields: Name, Company, Telephone, Email, Address, Description of the project you wish to carry out. These are the only personal data we collect through our website.


Sharing Data with Third Parties

We promise NOT to transfer your personal information to third parties without your consent, except for the exceptions provided in article 37 of the Federal Law on Protection of Personal Data Held by Private Parties, as well as to carry out this transfer in the terms established by that law. . If you do not express your opposition for your personal data to be transferred, it will be understood that you have given your consent for it.


Modifications to the privacy notice

We reserve the right to make modifications or updates to this privacy notice at any time, to attend to new legislation, internal policies or new requirements for the provision or offering of our services or products. The modifications will be available to the public through: (i) visible announcements in our establishments or customer service centers; (ii) leaflets or brochures available in our establishments or customer service centers; (iii) on our website [privacy notice section]; (iv) or we will send them to the last email that you have provided us.


ARCO Rights

In order to exercise your ARCO rights, we invite you to write an email to make your request according to the rights you wish to exercise to: info@divingyucatan.com


What are ARCO rights?

In accordance with the Federal Law on the Protection of Personal Data Held by Private Parties, these are the rights that every person can exercise in relation to the processing of their personal data. Each acronym represents a different right and they are Access, Rectification, Cancellation and Opposition.

You can stop receiving promotional messages by landline or cell phone, likewise, you can stop receiving promotional postal mail, you can also stop receiving promotional emails.

You have the right to access your personal data that we possess and the details of their treatment, as well as to rectify them if they are inaccurate or incomplete; cancel them when you consider that they are not required for any of the purposes indicated in this privacy notice, are being used for non-consensual purposes or the contractual or service relationship has ended, or oppose their treatment for specific purposes.

You may at any time revoke the consent you have given to DIVING YUCATÁN, for the processing of your personal data, limit the use or disclosure thereof and exercise your ARCO Rights provided for in the Law, for this, it is necessary that you make your request at the email address we provide and within a maximum period of 20 days we will respond to your request and inform you of its origin through an email message or the means indicated.


To whom can you present your complaints and complaints for the improper treatment of your personal data?

If you consider that your right to protection of personal data has been violated by any conduct of our employees or by our actions or responses, you presume that in the processing of your personal data there is a violation of the provisions set forth in the Federal Data Protection Law. Personnel in Possession of Private Parties may file the corresponding complaint or denunciation with the IFAI, for more information visit www.ifai.org.mx.

If you have any questions regarding the handling of your personal data, you can contact our Privacy department, our telephone number is 999 154 2999 and we can help you from 9:00 AM to 1:00 PM from Monday to Friday or send us an email to the following: info@divingyucatan.com

Copyright 2021 | Diving Yucatan